Privacy
How eSIMs.Host handles data when you use the website, bot and eSIM services. Updated 18 October 2026.
1. Data enquiries
For eSIMs.Host data enquiries, open a support ticket in your account or contact support@esims.host. Identify your account and describe your request. Never include passwords or eSIM installation secrets.
2. Data we use
Email sign-in stores the supplied address as a login and a salted scrypt password hash, never the plain password. The email address is used as your login. Telegram sign-in uses your Telegram ID and first name. We store language and account preferences, support tickets, orders, payment references and technical logs. Mini App sign-in checks Telegram's signed launch data and its timestamp. We do not request your Telegram password, contacts or private conversations.
3. Purpose and access
Data supports sign-in, orders, customer support and protection against duplicate charges or delivery. Session tokens are stored as hashes; issued eSIM activation details are encrypted. Users access their own records. No advertising or analytics modules are connected.
4. Linking accounts
At your request, website and Telegram accounts can be linked after password confirmation and approval in the bot. Adding email from Telegram requires a recent Telegram sign-in; an existing email account also requires its password. Order and ticket history is combined and other sessions are revoked. Matching names or addresses alone never grant access or link accounts.
5. Channel membership
For direct Telegram entry, the bot checks your membership of @esims_host to unlock its shop. Website referrals and confirmed website sign-ins are exempt; this entry source is saved for your Telegram account. It does not read your other subscriptions. Support and existing orders stay accessible after leaving the channel.
6. External services
Telegram provides sign-in and processes Stars payments. When you choose Platega, we send the amount, currency, order number and internal account identifier to the payment service to create and reconcile your payment. Selected package details and technical order identifiers are passed to eSIM Access for provisioning and servicing your eSIM. We do not receive or store payment-card details. Available payment methods are shown before confirming your order.
7. Your data
Website sessions last up to 30 days; Mini App sessions last up to eight hours. Sign out in your account. Request correction or deletion through a support ticket. Clearing your browser does not delete server records. Account deletion does not remove records needed to fulfil orders, resolve payment disputes or meet applicable obligations.